November 3rd – 9th is National Patient Transport
Week. During this annual Patient Transport Week, Lower Bucks Hospital honors
the people who make the wheels go around in our hospital. These are the
transporters who quietly go about their task of getting the right patient
to the right place at the right time.
It’s a job that requires more than a sense of direction and a good
pair of shoes.
Transporters are ambassadors of our institution. Often, they are dealing
with anxious patients who don’t know just what to expect at their
next destination. While their primary role is to move people, they often
become sources of reassurance in a sometimes-frightening environment.
Most at some point experienced their kindness and thoughtfulness during
a hospital stay. While some have been more talkative than others, all
have been willing to go beyond their job description to offer words of
support and reassurance.
Such encounters can’t be taken for granted. Very often they are the
foundation of the “patient experience.” Assuming the medical
treatment is successful, a patient’s general satisfaction is strongly
influenced by the way he or she is treated by hospital staff members rather
It doesn’t take any more effort to be kind than not. Transporters
seem to understand this intuitively. A quick smile or a cute joke can
make a world of difference to someone facing major surgery, and is seldom
forgotten when the patient gets the satisfaction survey.
So, we want to honor Transporters this week not only for being the “wheels”
that keep the hospital in motion, but also for being a real part of its soul.
Happy National Patient Transport Week! Patient transporters are the hardworking
“feet” of any healthcare organization. Thank you to our amazing
staff for all that you do.